In almost all cases, we must receive your complaint within three years from either the date of the issue you are complaining about or the date you first learned about the issue.
Complaints pertaining to sexual misconduct will be considered despite the passage of time.
Where appropriate, we will contact you and the licensee to try and resolve the problem without a formal regulatory hearing.
We review and consider every complaint we receive and we will consider whether the lawyer or paralegal you are complaining about is a risk to the public, the public’s confidence in the legal professions and the Law Society, and the administration of justice.
We will investigate when necessary and take regulatory action in appropriate cases.