You may find this information about investigations and hearings helpful.
The Law Society investigates complaints under the authority of the Law Society Act (s. 49.3). The investigator’s scope of the authority is set out in subsections 49.3(2) or (4) of the Act and depend on the nature of the allegations.
Law Society staff may ask you for an oral interview or a written response to the complaint or may meet with you at your office. The investigator may request information from you, people who work with you, or other witnesses.
You may be requested to produce documents that relate to the matters under investigation, such as client files. Documents should be uploaded via your LSO Connects account.
You have a duty to respond promptly and completely to a request from the Law Society and to cooperate with a Law Society investigation.
If the information and documentation provided do not raise a reasonable belief that you may have engaged in professional misconduct or conduct unbecoming or that you lack capacity, the file will be closed.
There are other reasons a complaint may be closed, as explained here: Closing the complaint without taking action.
In other instances, where the evidence provides some support for the concerns raised, staff may take remedial action. In these cases, a complaint file will be closed after a discussion with you or after written regulatory guidance from the Law Society has been provided.
In any of these circumstances, you and the complainant will receive notice from the Law Society to tell you that the file is closed and our reasons for closing it.